Privacy Policy

What we collect

• Identity and contact details — name, date of birth, address, email, phone number, and the
  identity documents used to verify who you are.
• Your Unique Student Identifier (USI) and previous qualifications or statements of attainment.
• Enrolment and study records — course, enrolment status, attendance where it applies to your
  course, assessment results, support plans, reasonable adjustments and completion records.
• Language, literacy and numeracy assessment results and any support arrangements made for you.
• Fee and payment records. Card payments are processed by Stripe; ALIT does not store your full
  card number.
• Visa and immigration information for international students, as required by the ESOS framework.
• Website and enquiry information — enquiry form submissions, and the name, email address,
  phone number and conversation record collected by our website chat service.
• Complaints, appeals and conduct records where these arise.

Why we collect it

To assess your application, enrol you, deliver and assess your training, support you during your studies,
issue your certification, manage fees, meet our legal and regulatory obligations, and respond to your
enquiries. If you do not give us the information we need, we may not be able to enrol you or issue your
qualification.

The systems we use

We are open about the services that hold your information. Each provider has its own privacy and data
policy, linked here so you can read it directly.

Service	What it holds
Our student management system	Enrolments, USI, results, fee records and regulatory reporting data
Our learning platform	Course materials, your submissions, assessment evidence and activity records
HubSpot	Enquiry and student contact records, and the emails we send you
Stripe	Payment processing for online enrolment and fee payments
Google Analytics, Tag Manager and Google Ads	Website usage and advertising measurement, using cookies
Microsoft 365 and Teams	Email, documents and online class delivery
Our website chat service	Your name, email, phone number and the conversation you have with us
Education agent portals	Application information, where you applied to ALIT through an agent

Where your information is held

Your student records — enrolment, assessment and certification data — are held in
Australia. Some supporting services we use, including payment processing, website analytics and email,
may process information outside Australia. Before using any such provider we take reasonable steps to ensure
your information is protected to a standard comparable to the Australian Privacy Principles. If you would
like the detail for a particular service, its policy is linked in the table above, and you are welcome to ask
us.

Who else we share it with

We disclose your information to	Why
ASQA and Commonwealth and State training authorities	Required by the National Vocational Education and Training Regulator Act and the Standards for RTOs
The Student Identifiers Registrar	To verify your USI and report your results, as required by the Student Identifiers Act 2014
NCVER	Statistical and research reporting required of all RTOs
Department of Education and Department of Home Affairs (PRISMS)	For international students, as required by the ESOS Act and National Code
Your education agent	Where you engaged one, and only in relation to your application and enrolment
Licensing authorities	Where your course is linked to a licence and we are required to provide information

We do not sell your personal information.

How we protect it

Records are stored securely with access granted on a need-to-know basis. We maintain information-security
controls and a documented data breach response procedure, which is tested periodically. If a data breach
occurs that is likely to cause you serious harm, we notify you and the Office of the Australian Information
Commissioner as the Notifiable Data Breaches scheme requires.

How long we keep it

Record	Kept for
Your record of results, and the qualification or statement of attainment we issued you	30 years
Enrolment, assessment and support records	As required by the Standards for RTOs, and for international students at least two years after you finish or leave
Enquiry, chat and marketing records	12 months after your last contact with us, then deleted

When a retention period ends we destroy records securely and keep a record of the destruction.

Accessing or correcting your information

You may ask to see the personal information we hold about you, and ask us to correct it if it is wrong.
Email compliance@alit.edu.au with your request. We respond within
30 days. There is no charge to make a request. If we refuse access we tell you why in writing and how to have
that reviewed.

Privacy complaints

If you believe we have mishandled your personal information, contact our Privacy Officer first. If you are
not satisfied with our response, you may complain to the Office of the Australian Information
Commissioner at oaic.gov.au or on 1300 363 992. You may also use
our Complaints and Appeals process.