Student Support and Reasonable Adjustment

What is available

• Academic support — extra help with course content, assessment preparation, study skills and
  time management.
• Language, literacy and numeracy support — if reading, writing, maths or digital skills are
  making the course harder than it should be.
• Wellbeing support — a confidential conversation, and help finding professional services
  when that is what you need.
• Reasonable adjustment — practical changes to how you learn and are assessed, see below.
• Additional support for international students — settling in, understanding your visa
  obligations, and finding local services.
• Interpreting — if English is not your first language we can help you arrange an
  interpreter through TIS National on 131 450.

We can also help you find a local doctor, counsellor or legal service. Just ask.

Your language, literacy and numeracy check

Every student completes a language, literacy and numeracy assessment before or at enrolment, aligned to
the Australian Core Skills Framework. It is not a pass-or-fail examination. It helps ALIT determine
whether the course is suitable for you and identify any support you may need before your enrolment is
confirmed. Where your assessed level is below what the qualification requires, we put a support plan in place,
or advise you honestly about a more suitable option.

Requesting a reasonable adjustment

A reasonable adjustment changes how you access training and assessment, not what you have to
demonstrate. Common examples include extra time, assessment in a separate space, alternative formats,
assistive technology, a note-taker, or adjusted scheduling.

1. Tell us — speak to your trainer or Student Services, or submit the Reasonable Adjustment
   Request form. You can do this at any point, not only at enrolment.
2. We discuss what would actually help — you know your circumstances better than we do.
3. A documented decision — Student Services and the Academic Manager apply the Reasonable
   Adjustment Decision Framework, record the adjustment, and confirm the competency standard is maintained.
4. It is applied and reviewed — the adjustment is recorded in your assessment record so every
   trainer and assessor applies it consistently.

You are not required to disclose a diagnosis to the whole organisation. Information you share is handled
under our Privacy Policy.

If you start falling behind

We do not wait for you to fail. ALIT monitors defined early-warning signs — assessment outcomes,
attendance where it applies to your course, progress, your LLN results and welfare indicators — and if
any of them suggest you are at risk, Student Services will contact you.

What follows is a conversation, not a warning letter. Together you identify what is actually causing the
problem and agree an Individual Support Plan recording the support measures, any adjusted timelines,
and dates to review how it is going. The plan is reviewed on those dates and either closed because things are
back on track, or adjusted.

Does it work?

ALIT records support use and outcomes and evaluates whether the support actually improved results —
not merely whether it was offered. Where it is not working, the approach changes.