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IF SOMETHING GOES WRONG
Critical Incidents and Emergencies
If something serious happens — to you, or to someone around you — this page
tells you who to call and what ALIT will do.
In an emergency, call 000
Police, fire and ambulance. Free from any phone, including a mobile with no credit. Ask
for the service you need and stay on the line. If you need an interpreter, say your language and wait.
How to contact help
| When | Contact |
|---|---|
| Immediate danger, any hour | 000 for police, fire or ambulance — free from any phone, including a mobile with no credit. Call 000 first. Do not wait to reach ALIT. |
| Urgent health advice, any hour | NURSE-ON-CALL 1300 60 60 24 · Lifeline 13 11 14 · 1800RESPECT 1800 737 732 — all staffed 24 hours. |
| ALIT | (03) 9917 5018 or info@alit.edu.au, Monday to Friday 9am–5pm. Outside those hours, leave a message or email — it is actioned as a priority when we open. If the matter cannot wait, use the 24-hour services above. |
| Campus | 500 Spencer St, West Melbourne, Melbourne VIC 3003 |
Tell ALIT as soon as you safely can, even if the incident has already been dealt with by emergency
services. We cannot support you through something we do not know about.
What counts as a critical incident
A traumatic event, or the threat of one, that causes extreme stress, fear or injury. It includes serious
injury or illness, death, a missing person, serious crime, natural disaster, and serious mental-health events.
It is not limited to events that happen on ALIT premises — if something serious happens to you
elsewhere and it affects your study or wellbeing, tell us.
What ALIT does
- Immediate safety first — the staff member who becomes aware ensures immediate safety and
calls emergency services if needed. - The response plan is activated — our Compliance Manager classifies the incident and assigns
roles under ALIT’s Critical Incident Response Plan. - You are supported — counselling, practical assistance, and contact with your next of kin
where appropriate. For international students, we help you contact family overseas. - Required notifications are made — within the relevant timeframes, including to the relevant
Commonwealth authority for international students where required. - We review what happened — every incident is recorded and reviewed so our response
improves.
Support afterwards
The effects of a serious incident do not end when the emergency does. ALIT can arrange counselling and
practical support, adjust your study timeline, and connect you with external services.
Free national support lines, available 24 hours: Lifeline 13 11 14 ·
Beyond Blue 1300 22 4636 · 1800RESPECT (family and sexual violence) 1800 737 732
· 13YARN (First Nations) 13 92 76. Emergency interpreting is available through TIS National on
131 450.
If you are worried about someone else
Tell us. You do not need to be certain, and you will not get anyone in trouble by raising a genuine
concern. Contact Student Services or any staff member.
Common questions
How do I contact ALIT in an emergency?
In immediate danger, call 000 for police, fire or ambulance — free from any phone, including a mobile with no credit. Call 000 first; do not wait to reach ALIT. ALIT is contactable on (03) 9917 5018 or info@alit.edu.au Monday to Friday 9am to 5pm, and outside those hours the 24-hour services NURSE-ON-CALL 1300 60 60 24, Lifeline 13 11 14 and 1800RESPECT 1800 737 732 are available.
What counts as a critical incident?
A traumatic event, or the threat of one, causing extreme stress, fear or injury — including serious injury or illness, death, a missing person, serious crime, natural disaster and serious mental health events. It is not limited to events on ALIT premises.
Download the full policy